Shipping & Delivery Policy

Shipping Coverage

We offer international shipping to most countries and regions worldwide. Shipping availability, methods, and delivery times may vary depending on your location.

If you have questions about whether we can ship to your country or region, please contact us at sappherowatches@outlook.com before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.

Please note that processing time is separate from shipping time. During peak seasons, promotional periods, or due to unforeseen circumstances, processing times may be slightly extended.

Shipping Time

Estimated delivery times vary by destination and shipping method. Typical delivery times are as follows:

  • United States & Canada: 5–10 business days

  • Europe & United Kingdom: 5–12 business days

  • Asia-Pacific: 5–10 business days

  • Other international destinations: 7–15 business days

All delivery times are estimates only and are not guaranteed.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, selected shipping method, and order value. Any applicable shipping costs will be clearly displayed before you complete your purchase.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

We recommend checking with your local customs office for more information about potential charges before placing an order.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take 24–72 hours to appear, depending on the carrier.

Please note that tracking availability and update frequency may vary by country and carrier.

Delays & Force Majeure

We are not responsible for shipping delays caused by factors beyond our control, including but not limited to customs inspections, carrier delays, weather conditions, public holidays, or other force majeure events.

Delivery times are estimates and cannot be guaranteed.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at sappherowatches@outlook.com. We will assist you in contacting the carrier and investigating the issue.

Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier. However, we will make reasonable efforts to support you in resolving any delivery-related issues.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, reshipping costs may apply.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

Email: sappherowatches@outlook.com
Business Name: sapphero